Kofixx Privacy Policy

Last updated: September 9, 2026

Kofixx ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to everyone who uses the Kofixx app and website, whether as a Customer or a Technician.

By using Kofixx, you agree to the collection and use of information as described in this Policy, which forms part of our Terms and Conditions.

1. Information We Collect

Account information. When you register, we collect your name, phone number, email address, and a profile photo if you choose to add one. Technicians additionally provide business information, workshop address, specialties, working hours, and payout details (Mobile Money number or bank account).

Verification documents (Technicians only). To verify Technicians before they can receive jobs, we collect government identification (such as Ghana Card), a live selfie taken with your camera at the time you apply so we can check it against your ID, workshop photos, and where relevant, business registration documents and certificates. These documents are stored privately and are never publicly accessible — only you, and Kofixx staff reviewing your application, can view them.

Location information. With your permission, we collect your device's location to match Customers with nearby Technicians and to calculate service radius and distance. Technicians may also provide a GhanaPostGPS digital address for more precise matching. We use mapping and address-lookup services to turn coordinates into a readable area name and to show maps and directions. You can decline location permission, in which case you may enter your location manually, though this may limit some matching features.

Your devices. You can save the devices you own (type, brand, model, a nickname, and optionally an IMEI or serial number) so future repair requests are quicker.

Photos and videos. When you submit a repair request or a Technician documents a repair, we collect photos and videos of the device — before, during, and after the repair — to support accurate pricing, protect both parties, and support warranty and dispute claims. Technicians also record a written condition report of the device at hand-over, which you can confirm or dispute.

Ratings and reviews. After a completed repair you can rate and review your Technician. Your rating, review text and first name may be shown publicly on that Technician's profile.

Referrals. If you invite someone, we record the link code used, who invited whom, and whether the referral qualified. To prevent abuse we also check signals such as shared devices, phone numbers and email patterns, and flag suspicious referrals for staff review.

Support requests. When you contact us — through the support chat, the contact form, or a dispute — we store your message, any files you attach, and the related conversation so our team can respond and keep a record of the outcome.

Payment information. Payments are processed by Paystack, a licensed payment service provider. Kofixx does not directly store your full card number or Mobile Money PIN. We do retain a record of transaction amounts, payment method, and provider reference numbers for your repair history and our own accounting.

Messages. Messages you send through the in-app chat with a Technician or Customer are stored so both parties, and Kofixx staff (only where necessary to review a dispute), can access the conversation history related to a specific repair. Messages you send to our in-app support assistant are also stored, and are processed by a third-party AI provider so the assistant can answer from our published help content. Please don't share card details, PINs or passwords in any chat.

Phone verification. We verify your phone number by sending a one-time code over WhatsApp or SMS. We store the number, a hashed copy of the code, and the time it was used — never the code itself in readable form.

Device recognition. We store a device identifier (a "fingerprint") for the devices you sign in from, so we can recognise a returning device, ask for an extra verification step when we see a new one, and detect attempts to abuse features such as referrals. This is used for security, not for advertising or tracking you across other websites.

Location records. In addition to matching, we keep a record of location readings taken at key moments (for example when a job is accepted or completed), including approximate distance and travel speed between readings. These records help us investigate fraud and safety issues and may be reviewed by Kofixx staff.

Notifications. If you allow push notifications, we store the notification subscription your browser or device provides so we can send you repair updates.

Receipts and email. We generate a receipt for each completed payment and store it privately in your account. Where we email a receipt or an account message to you, that email is sent through an email delivery provider.

Activity records. We keep an internal audit record of significant actions on the Platform — such as payments, refunds, verification decisions and admin actions — for accounting, security and dispute-resolution purposes. We also record your acceptance of our Terms (the version and time), and sign-in and request attempts (including IP address) to protect accounts against guessing and abuse.

Device and usage information. We collect standard technical information such as device type, app version, and general usage patterns to help us maintain and improve the Platform. If you arrive from a marketing link, we store the campaign details in that link (for example the source and campaign name) on your profile so we can see which campaigns work. Our public website uses Google Analytics 4 to understand general traffic patterns — it sets its own cookies and collects information such as pages viewed, approximate location from IP address, device and browser type, and referring site. Google Analytics only loads after you accept cookies, and it is not used for third-party advertising. Sign-in and other sensitive forms are protected by Cloudflare Turnstile, which performs a bot check in your browser.

2. How We Use Your Information

We use the information we collect to:

• Match Customers with suitable, available Technicians;

• Process payments and payouts securely through Paystack;

• Verify Technician identity and qualifications before granting access to jobs;

• Provide customer support and resolve disputes;

• Send you notifications about your repairs (status updates, messages, payment confirmations);

• Maintain a repair and warranty history tied to your account and devices;

• Detect and prevent fraud, abuse, or attempts to bypass the Platform;

• Improve the Kofixx app and website based on how they're actually used.

We do not sell your personal information to third parties, and we do not use your data for third-party advertising.

3. How We Share Information

We share information only where necessary to operate the Platform:

• With your matched Technician or Customer — limited information needed to complete the repair (name, relevant photos/description, and, once a job is accepted, your general location or address for home-visit repairs). Full contact details such as your raw phone number are not shared directly; communication happens through the in-app messaging system.

• With Paystack, to process card and Mobile Money payments, refunds and Technician payouts. Paystack receives the payment amount, payment method, your Mobile Money number or card details entered on their form, and a reference for the repair.

• With service providers who run parts of the Platform for us, each limited to what their service needs:

  • Supabase (hosting, database, file storage and sign-in);
  • Meta's WhatsApp Business service and Arkesel (SMS), to deliver one-time verification codes to your phone number;
  • Resend, to deliver receipts and account emails to your email address;
  • Firebase Cloud Messaging and your browser's push service, to deliver notifications to your device;
  • Lovable's AI gateway and the AI model behind it, which receives your support-chat messages so the assistant can answer from our published help content;
  • Google Maps and an address-lookup service, to show maps and turn coordinates into an area name;
  • Cloudflare Turnstile, for bot protection on our forms;
  • Google Analytics, on our public website only, and only after you accept cookies.

  They may only use the information to provide their service to us.

• On public Technician profiles — a Technician's business name, area, specialties, photo, rating, and the reviews Customers leave for them are visible to anyone browsing Kofixx.

• With Kofixx staff, where necessary to verify a Technician, respond to a support request, or review a dispute.

• With law enforcement or regulators, only where required by Ghanaian law.

• In a business transfer, such as a merger or acquisition, in which case your information would be handled under an equivalent privacy standard.

We never share your government ID documents, payment credentials, or private messages with other Users.

4. Data Storage and Security

Where your data is hosted. Kofixx runs on Supabase infrastructure hosted with Amazon Web Services in the London, United Kingdom region (eu-west-2). This means your information is stored outside Ghana, and is protected by the security measures described here and by our providers' own safeguards. Some of our service providers — for example our payment processor, messaging and analytics providers — may process limited information in other countries.

Your data is stored with database-level access rules ensuring you can only access your own data (or, for Technicians, the specific jobs assigned to you). Sensitive files — verification documents, repair evidence, profile photos — are stored in private storage and accessed only through secure, time-limited links, never as public URLs. Payment credentials are never stored on Kofixx's own servers; that responsibility sits with Paystack, our licensed payment processor.

No system is completely immune to risk, and we continuously work to keep the Platform secure, including through regular review of our security practices.

5. Your Rights

Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to:

• Know what personal information we hold about you;

• Request a copy of your information;

• Request correction of inaccurate information;

• Request deletion of your information, subject to our legitimate need to retain certain records (such as transaction history) for legal, accounting, or dispute-resolution purposes;

• Withdraw consent for optional data collection, such as location access, at any time through your device settings — though this may limit certain features.

To exercise any of these rights, contact us through the Help & Support section of the app.

6. Deleting Your Account

You can delete your Kofixx account yourself at any time, from Settings → Account → Delete account permanently. You will be asked to confirm, and to enter a code we text to your phone number, before anything is deleted. You cannot delete your account while a repair is still in progress — finish or cancel it first.

When you delete your account, we immediately:

• Erase your name, phone number, e-mail address and profile photo, and close the account so it can no longer be used to sign in;

• Delete your saved devices, your notifications, your saved push-notification settings and your remembered devices;

• For Technicians, erase your business name, address, emergency contact, payout details and workshop photos.

What we keep, and why: repair, payment, refund, warranty, review and dispute records are retained in an anonymised form — no longer linked to your name or contact details — because we are required to keep transaction and accounting records, and because they may be needed to resolve a dispute. This means you permanently lose access to your repair history, warranty coverage on past repairs, chat history and any unclaimed referral rewards.

7. Data Retention

We retain your account and repair history for as long as your account is active and for a reasonable period afterward, to comply with legal, accounting, and dispute-resolution obligations. Verification documents for Technicians are retained for as long as needed for compliance purposes and are deleted or securely archived when no longer required.

8. Children's Privacy

Kofixx is not intended for use by anyone under the age of 18. We do not knowingly collect information from minors. If we learn that we have collected information from someone under 18, we will take steps to delete it.

9. Cookies and Website Tracking

The Kofixx website and app use essential browser storage to keep you signed in (including a "keep me signed in" choice you can turn off), to remember your device for security checks, and to hold your cookie choice and preferences. These are needed for the Platform to work and are always active.

On our public pages we also use Google Analytics 4. It is switched off by default: the cookie notice you see on your first visit gates it, and the Google Analytics script is only downloaded and run if you choose "Accept". If you decline or dismiss the notice, no analytics cookies are set and nothing is sent to Google. Your choice is stored in your browser; clearing your browser data will bring the notice back. We do not use any of this for third-party advertising, and we do not sell the data it produces.

10. Changes to This Policy

We may update this Privacy Policy from time to time, for example as we add new features. If we make material changes, we will notify you through the app. Continued use of Kofixx after changes take effect means you accept the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out through the Help & Support section of the Kofixx app.

Kofixx
Accra, Ghana